Pushback Payloads

Use these examples to see the exact ONB10029 webhook body for each pushback code.

PB001 — Proof of ID

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "c46a5b9f-b37a-4305-85e8-772fa8235244",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Proof of ID",
        "AdditionalInfo": "{\"Data\":[{\"PersonId\":\"8c0846ce-821c-4c84-a690-832411a33c51\",\"FirstName\":\"Blake\",\"Surname\":\"Gardens\"},{\"PersonId\":\"ec0b2baa-e8bc-4851-8de7-e0a3f1d9b399\",\"FirstName\":\"Avery\",\"Surname\":\"Gardens\"}],\"Text\":\"Blake Gardens, Avery Gardens\"}",
        "ReasonCode": "PB001"
      }
    ]
  }
}

PB002 — Proof of residential address

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "c46a5b9f-b37a-4305-85e8-772fa8235244",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Proof of residential address",
        "AdditionalInfo": "{\"Data\":[{\"PersonId\":\"ec0b2baa-e8bc-4851-8de7-e0a3f1d9b399\",\"FirstName\":\"Avery\",\"Surname\":\"Gardens\"},{\"PersonId\":\"8c0846ce-821c-4c84-a690-832411a33c51\",\"FirstName\":\"Blake\",\"Surname\":\"Gardens\"}],\"Text\":\"Avery Gardens, Blake Gardens\"}",
        "ReasonCode": "PB002"
      }
    ]
  }
}

PB003 — Previous residential address

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "c46a5b9f-b37a-4305-85e8-772fa8235244",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Previous residential address",
        "AdditionalInfo": "{\"Data\":[{\"PersonId\":\"8c0846ce-821c-4c84-a690-832411a33c51\",\"FirstName\":\"Blake\",\"Surname\":\"Gardens\"},{\"PersonId\":\"ec0b2baa-e8bc-4851-8de7-e0a3f1d9b399\",\"FirstName\":\"Avery\",\"Surname\":\"Gardens\"}],\"Text\":\"Blake Gardens, Avery Gardens\"}",
        "ReasonCode": "PB003"
      }
    ]
  }
}

PB004 — Fluctuation in revenue clarification

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "c46a5b9f-b37a-4305-85e8-772fa8235244",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Fluctuation in revenue clarification",
        "AdditionalInfo": "{\"Data\":{\"level\":\"high\",\"dates\":[\"2026-05-30T13:06:25.551Z\",\"2026-04-30T13:06:25.552Z\",\"2025-09-30T13:06:25.552Z\"]},\"Text\":\"High revenue: May 2026, Apr 2026, Sep 2025\"}",
        "ReasonCode": "PB004"
      }
    ]
  }
}

PB005 — Chamber of Commerce filings overdue

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "c46a5b9f-b37a-4305-85e8-772fa8235244",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Chamber of Commerce filings overdue",
        "AdditionalInfo": null,
        "ReasonCode": "PB005"
      }
    ]
  }
}

PB006 — More payment data is required

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "7d527bb5-662a-442b-ab43-f8cdfb08c799",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "More payment data is required",
        "AdditionalInfo": null,
        "ReasonCode": "PB006"
      }
    ]
  }
}

PB007 — Additional significant person details

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "c46a5b9f-b37a-4305-85e8-772fa8235244",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Additional significant person details",
        "AdditionalInfo": "{\"Data\":[{\"FirstName\":\"Avery\",\"Surname\":\"Gardens\"},{\"FirstName\":\"Blake\",\"Surname\":\"Gardens\"}],\"Text\":\"Avery Gardens, Blake Gardens\"}",
        "ReasonCode": "PB007"
      }
    ]
  }
}

PB008 — Proof of bank - Sole trader

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "ccdf492e-3a1e-41f5-8b94-11eafef3932c",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Proof of bank - Sole trader",
        "AdditionalInfo": null,
        "ReasonCode": "PB008"
      }
    ]
  }
}

PB009 — Proof of bank - Limited company (Ltd)

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "c46a5b9f-b37a-4305-85e8-772fa8235244",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Proof of bank - Limited company (Ltd)",
        "AdditionalInfo": null,
        "ReasonCode": "PB009"
      }
    ]
  }
}

PB010 — Proof of bank - Partnership

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "184c21ab-8960-4e57-a835-c54c6351c99e",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Proof of bank - Partnership",
        "AdditionalInfo": null,
        "ReasonCode": "PB010"
      }
    ]
  }
}

PB011 — Management accounts

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "e96f660d-4871-41f1-a3fa-e171db7b4eb4",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Management accounts",
        "AdditionalInfo": null,
        "ReasonCode": "PB011"
      }
    ]
  }
}

PB012 — Bank statements - missing specific months

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "1a054717-9b9b-484e-a421-145dbfdd8c0f",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Bank statements - missing specific months",
        "AdditionalInfo": "{\"Data\":[\"2026-06-30T12:56:19.668Z\"],\"Text\":\"Jun 2026\"}",
        "ReasonCode": "PB012"
      }
    ]
  }
}

PB013 — Proof of outstanding balance

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "ed5f0dd0-57e0-487d-a4b9-85f775905ef6",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Proof of outstanding balance",
        "AdditionalInfo": null,
        "ReasonCode": "PB013"
      }
    ]
  }
}

PB014 — Companies house - accounts

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "c46a5b9f-b37a-4305-85e8-772fa8235244",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Companies house - accounts",
        "AdditionalInfo": null,
        "ReasonCode": "PB014"
      }
    ]
  }
}

PB015 — Companies house - confirmation statement

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "c46a5b9f-b37a-4305-85e8-772fa8235244",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Companies house - confirmation statement",
        "AdditionalInfo": null,
        "ReasonCode": "PB015"
      }
    ]
  }
}

PB016 — Unlock Experian

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "c46a5b9f-b37a-4305-85e8-772fa8235244",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Unlock Experian",
        "AdditionalInfo": "{\"Data\":[{\"PersonId\":\"ec0b2baa-e8bc-4851-8de7-e0a3f1d9b399\",\"FirstName\":\"Avery\",\"Surname\":\"Gardens\"},{\"PersonId\":\"8c0846ce-821c-4c84-a690-832411a33c51\",\"FirstName\":\"Blake\",\"Surname\":\"Gardens\"}],\"Text\":\"Avery Gardens, Blake Gardens\"}",
        "ReasonCode": "PB016"
      }
    ]
  }
}

PB017 — Bank statements - 3/6/12 months (includes open banking)

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "3ffed0a3-0c42-482b-9f76-baaf88b52941",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Bank statements - 3/6/12 months (includes open banking)",
        "AdditionalInfo": "{\"Data\":{\"DurationInMonths\":6},\"Text\":\"6 months\"}",
        "ReasonCode": "PB017"
      }
    ]
  }
}

PB018 — Overdraft limit confirmation

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "d211d4d2-1ba3-4040-9955-72e1c942f8ba",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Overdraft limit confirmation",
        "AdditionalInfo": null,
        "ReasonCode": "PB018"
      }
    ]
  }
}

PB019 — Merchant identification number confirmation

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "c46a5b9f-b37a-4305-85e8-772fa8235244",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Merchant identification number confirmation",
        "AdditionalInfo": null,
        "ReasonCode": "PB019"
      }
    ]
  }
}

PB020 — Open banking only

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "e96f660d-4871-41f1-a3fa-e171db7b4eb4",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Open banking only",
        "AdditionalInfo": null,
        "ReasonCode": "PB020"
      }
    ]
  }
}

PB021 — Supplier’s invoice (EU only)

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "c46a5b9f-b37a-4305-85e8-772fa8235244",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Supplier’s invoice (EU only)",
        "AdditionalInfo": null,
        "ReasonCode": "PB021"
      }
    ]
  }
}

PB022 — Onfido identity verification

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "e96f660d-4871-41f1-a3fa-e171db7b4eb4",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Onfido identity verification",
        "AdditionalInfo": "{\"Data\":[{\"PersonId\":\"ec0b2baa-e8bc-4851-8de7-e0a3f1d9b399\",\"FirstName\":\"Avery\",\"Surname\":\"Gardens\"}],\"Text\":\"Avery Gardens\"}",
        "ReasonCode": "PB022"
      }
    ]
  }
}

PB023 — Website

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "c46a5b9f-b37a-4305-85e8-772fa8235244",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Website",
        "AdditionalInfo": null,
        "ReasonCode": "PB023"
      }
    ]
  }
}

PB024 — Other info required from merchant

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "c46a5b9f-b37a-4305-85e8-772fa8235244",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Other info required from merchant",
        "AdditionalInfo": "{\"Data\":null,\"Text\":\"Example of other information that is required.\"}",
        "ReasonCode": "PB024"
      }
    ]
  }
}

PB025 — Trading address and/or trading name

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "c46a5b9f-b37a-4305-85e8-772fa8235244",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Trading address and/or trading name",
        "AdditionalInfo": "{\"Data\":{\"selected\":\"TradingName,TradingAddress\"},\"Text\":\"Trading Name, Trading Address\"}",
        "ReasonCode": "PB025"
      }
    ]
  }
}

PB026 — Personal bank statements

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "ed5f0dd0-57e0-487d-a4b9-85f775905ef6",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Personal bank statements",
        "AdditionalInfo": "{\"Data\":{\"Name\":\"Avery Gardens\"},\"Text\":\"Avery Gardens\"}",
        "ReasonCode": "PB026"
      }
    ]
  }
}

PB027 — Missing processor settlements

{
  "EventCode": "ONB10029",
  "Message": "Lead requires further information",
  "EventProperties": {
    "ThirdPartyCustomerId": "manual-pushback-capture-20260630125403",
    "LeadId": "6e100925-5408-4c7b-a2b4-056b5f6b5cde",
    "EventId": "f9b651a4-5546-424f-acf6-8dc3f41c1a2c",
    "CreditRiskCheckPendingReasons": [
      {
        "Reason": "Missing processor settlements",
        "AdditionalInfo": "{\"Data\":{\"DurationInMonths\":3,\"Processor\":\"Stripe\"},\"Text\":\"Stripe 3 months\"}",
        "ReasonCode": "PB027"
      }
    ]
  }
}